RetroBet Document Upload: Format and Size Rules
Completing the verification process is a standard and essential step at any licensed online casino, including RetroBet. This guide provides a clear, step-by-step walkthrough of the RetroBet document upload procedure, detailing the exact format and size requirements to ensure your account verification is processed quickly and without any hiccups.
Why RetroBet Requires Document Verification
Before diving into the technical details, it’s important to understand why this process exists. RetroBet casino, like all reputable operators, is legally obligated to verify the identity and age of its players. This Know Your Customer (KYC) process helps prevent fraud, money laundering, and underage gambling. Successfully completing verification is mandatory before you can process any withdrawals. It also secures your account from unauthorized access.
Accepted Document Types and Formats
RetroBet will typically request two or three specific documents. Each must be a clear, color copy of the original, and the entire document must be visible within the uploaded image. Below is a table of the accepted document types and their required file formats.
| Document Purpose | Accepted Documents | Required File Format |
|---|---|---|
| Proof of Identity (POI) | Passport, National ID Card, Driver’s License | JPG, PNG, or PDF |
| Proof of Address (POA) | Utility bill (gas, water, electric), Bank statement, Tax bill (issued within last 3 months) | JPG, PNG, or PDF |
| Payment Method Verification | Photo of the credit/debit card (front, with middle digits and CVV hidden), e-Wallet account screenshot | JPG or PNG |
Step-by-Step Upload Instructions
Navigating the upload portal is straightforward. Follow these steps precisely to avoid common errors that cause delays.
- Log into your RetroBet account and navigate to the ‘My Account’ or ‘Verification’ section.
- You will see separate upload fields for Proof of Identity and Proof of Address. Select the correct document type from the dropdown menu.
- Click ‘Choose File’ and select the file from your computer or mobile device.
- Ensure the file size is under the 10MB limit. If it’s too large, use a free online tool to compress the image without losing critical clarity.
- Click ‘Upload’. You should receive an on-screen confirmation that the file has been submitted successfully.
After uploading, the status in your account will change to ‘Under Review’. This process is not instant and typically takes between 24 to 48 hours. You may receive a confirmation email once it is complete, or you might need to check your account status manually.
Common Problems and Troubleshooting
Many verification delays are caused by easily avoidable issues. If your documents are rejected, it is likely for one of the following reasons:
- Blurry Images: The text must be legible. Take the photo in good light on a flat surface.
- Cropped Documents: All four corners of the ID or the entire utility bill must be visible.
- Expired Documents: Your ID must be valid. Proof of Address must be recent (within 3 months).
- Incorrect Format: Uploading a Word document (DOCX) or an unsupported image format (HEIC) will result in an error.
- File Size Too Large: The system will reject any file over 10MB. Compress it if necessary.
How Verification Affects Bonuses and Withdrawals
Failing to verify your account will directly impact your ability to withdraw winnings. Furthermore, most promotions, including any RetroBet bonus or RetroBet free spins offer, have terms that require a verified account to release winnings. It is highly recommended to complete this process immediately after registration, even before claiming a RetroBet no deposit offer. This proactive approach ensures there are no frustrating holds on your cashout later. Always check the terms of a RetroBet promo code to confirm verification requirements.
If you encounter persistent issues, the best course of action is to contact the customer support team at RetroBet directly. They can provide specific guidance and manually check your submitted documents to resolve the problem swiftly.